By Sean McPheat

ISBN-10: 8776816613

ISBN-13: 9788776816612

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Extra info for Advanced Communication Skills

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Cause and effect relationships – this helps you put across a message when you want the other person to see the effect of what you are talking about. com 56 Advanced Communication Skills     Tools for Advanced Communication Presuppostion - a presupposition is something that you haven’t stated but that is assumed to be present or true for your statement to be understood. For example: o When we’ve finished your appraisal, you’ll feel confident about the next six months (we are presupposing that the confidence will come or that we will do something that will leave them feeling confident – all we have to do is finish the appraisal).

You are sending subconscious signals that you are on their side, even if the topic that you are discussing is one where there may be disagreement. It reaffirms that you are part of the same team, no matter what else might be going on. You can also use this tool to gauge whether or not others are buying what you are saying. Are they using words that express agreement, but sitting all wound up with crossed arms and legs? Unless they just happen to be cold, chances are that there is some matter still unresolved in their mind.

Explore the consequences:  Unless you try it, you will never know how easy it can be.  If you don’t learn them, you won’t be as effective in communicating as you could be. Change the chunk size:  Chunk up: Is learning hard in general?  Chunk down How hard is to learn one specific skill? Find a counter example:  Has there ever been a time when you found learning………easy?  Have you ever had an experience where you thought something was hard at first, but you eventually got the hang of it? Ask for evidence:  How do you know that?

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Advanced Communication Skills by Sean McPheat

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