By Thomas J. Vilord

ISBN-10: 0972517405

ISBN-13: 9780972517409

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Cm. ) 1. Customer relations—Management. 2. Business communication. 3. Success in business. I. Title. 1'3—dc22 2010024026 CONTENTS INTRODUCTION: It’s Not Just What and Who You Know—It’s How Well You Get Along CHAPTER 1: In the Blink of an Eye: Positive First Impressions for Fostering Business Connections STRATEGY #1: Use Body Language That Welcomes Relating STRATEGY #2: Convey a Positive Attitude STRATEGY #3: Present a Pleasant Appearance STRATEGY #4: Create a Favorable First Impression (In-Person, Over the Phone and Through E-Mail) STRATEGY #5: Speak in a Friendly Conversational Style CHAPTER 2: Typical Negative and Positive Characters at Work and How to Understand and Handle Each One STRATEGY #6: Dealing With Negative Personality Types The Vampire The Star The Control Freak The “It’s Not My Fault” Blameless Type The Saboteur The Idea Thief The Entitled The Liar The Gossip The Incompetent The Manipulator The Brown Noser The Boaster The Shirker The Doomsayer STRATEGY #7: Form Relationships With Positive Types The Trustworthy The Mentor The Partner The Coach/Trainer The Facilitator The Visionary The Motivator The Believer The Negotiator The Praiser The Protector The Dependable The People Magnet CHAPTER 3: Keeping the Job: Revisiting First Impressions STRATEGY #8: Manage Expectations (Including Your Own “Honeymoon is Over” Letdown) STRATEGY #9: Be Humble (Humility Will Take You Further in Business Than Ego and Hubris) STRATEGY #10: Avoid Upstaging Your Boss STRATEGY #11: Emphasize Similarities Not Differences STRATEGY #12: How Your Past Influences How You Deal With People STRATEGY #13: Reassess Work Relationships as Situations STRATEGY #14: Find a Way to Motivate Others to Want to Get Along with You STRATEGY #15: Form Positive Bonds at Work CHAPTER 4: Developing Better Interpersonal Communication Skills STRATEGY # 16: Going From “Me” to “We”: Becoming More of a Team Player STRATEGY #17: Improve Your Conversational Techniques STRATEGY #18: Become a Better Listener STRATEGY #19: Become a Better Storyteller STRATEGY #20: Use Reciprocity in Conversations and Relationships STRATEGY #21: Become a Better Networker STRATEGY #22: Handle Difficult Conversations STRATEGY #23: Ten Things You Should Never Share With a Workplace Relationship CHAPTER 5: Getting Along Better STRATEGY #24: Be Considerate in all your Dealings with Others STRATEGY #25: Be a Principled Person STRATEGY #26: Become Skilled at Connecting and Caring STRATEGY #27: Reexamine Your Attitude Toward Conflict STRATEGY #28: Follow “Fighting Fair” Rules if You Do Have a Conflict STRATEGY #29: Face Up to the “Oil and Water” Phenomenon STRATEGY #30: Use the Power of the Apology if You Have Done Something Wrong STRATEGY #31: Deal with the “Back-Off” Before it Turns Antagonistic STRATEGY #32: Get over Hurt or Enraged Feelings STRATEGY #33: Use Cards or Token Gifts to Improve Work Relationships CHAPTER 6: Coping with a Range of Workplace Situations STRATEGY #34: Bridge the Generations STRATEGY #35: Manage Gender Differences STRATEGY #36: Sort Out the Challenges of Working With a Friend STRATEGY #37: How to End a Business Relationship With a Friend STRATEGY #38: Office Romances STRATEGY #39: Working With a Family Member or Romantic Partner STRATEGY #40: Contend with Not Getting Paid or Money Challenges CHAPTER 7: Improve Workplace or Business Relationships STRATEGY #41: Create a Functional versus a Dysfunctional Workplace STRATEGY #42: Build Trust in the Workplace STRATEGY #43: Deal with the Past, Other Relationships, and Value Disparities STRATEGY #44: Tackle Cultural and International Issues CHAPTER 8: Coping with a Difficult Person or Emotion STRATEGY #45: Handling a Toxic Coworker or Boss STRATEGY #46: Coping with Jealousy and Competitiveness STRATEGY #47: Handling the Workplace Bully STRATEGY #48: Dealing With Anger at Work STRATEGY #49: Becoming More Aware of Workplace Violence STRATEGY #50: Affirmations to Help You Deal With Negative Connections STRATEGY #51: Benefit From Harsh Feedback About Your Work STRATEGY #52: Using Meditation To Reduce Stress STRATEGY #53: Adios (Good-bye if Leaving is the Best Option) CHAPTER 9: Working Alone But Not Lonely STRATEGY #54: Participate in a Mastermind or other Peer Group STRATEGY #55: Coping with the “Lonely at the Top” Boss Syndrome CHAPTER 10: Building a Better Career STRATEGY #56: Use Social Networking to Improve Your Work Relationships CHAPTER 11: Moving Ahead and Summing Up STRATEGY #57: Furthering Your Work Relationship Plan SELECTED BIBLIOGRAPHY RESOURCES INDEX ABOUT THE AUTHOR Introduction Brian’s supervisor called him the “it” guy.

Take notes during your phone conversation. Note the time of day that you called, and ask if this is the best time for calling in the future. If You Are Receiving a Phone Call Unless you had set up a phone appointment, it is okay for you to determine if you want to talk to someone at that moment since you did not initiate this call. So if it is not a good time to talk, say that right away. If you let the caller speak too long before you say it, it will sound as if you are cutting him off. Even if you are busy or in a bad mood, be pleasant and upbeat.

Dan expected me to be on call seven days a week, twenty-four hours a day. ” What makes someone a Control Freak? This trait usually appears within someone who feels he has little control in other areas of his life. It’s a cliché but it is often true: the Control Freak at work is dramatically different at home, where her husband may boss her around, or his children seem to tell their father what to do, whereas at the workplace, the Control Freak feels like the king of his castle. Or, there may be childhood roots whereby his parents were authoritarian and that is the only leadership style that the Control Freak was exposed to growing up.

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1001 Motivational Quotes for Success: Great Quotes from Great Minds by Thomas J. Vilord


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